Manual Removal Guides

Remove malware or viruses Manually

(including: adware, potential unwanted program, spyware, browser hijiacer, scam pop-up, trojan, ransomware, encryption scam, redirect virus, etc. )

Part 1 For Windows OS users

Part 2 For Mac OS users

Part-1 Manually Get rid of malware and virus from Windows OS

Step-1 Stop malware and virus related process

1. Press Ctrl + Shift + Esc keys to lanch Windows Task Manager

2. Search process related to malware or viruses and click End Process

(Warning! Be careful of choosing the right process or you will be put in big trouble. If you are uncertain about it, please skip to the step-2)

Step -2. Get rid of unwanted Extensions related with malware and virus from Chrome, Firefox, IE and Microsoft Edge browser.

On Chrome

  1. Click the Chrome menu button on the browser toolbar.
  2. Click Tools.
  3. Select Extensions.
  4. Click the trash can icon to delete malware and virus extension.
  5. Make sure to remove all extensions you do not know or need.
  6. A confirmation dialog appears, click Remove.

On Firefox

  1. Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
  2. In the Add-ons Manager tab, select the Extensions panel.
  3. Make sure to remove all extensions you do not know or need.
  4. Click Disable or Remove button of malware and virus.
  5. Click Restart now if it pops up.

On Internet Explorer

  1. Open the IE, click the Tools button , and then click Manage add-ons.
  2. Click Toolbars and Extensions on left side of the window., and then select malware and virus
  3. Make sure to remove all BHO’s you do not know or need.
  4. If the add-on can be deleted, you’ll see the Remove option. Click Remove and then click Close. Otherwise click Disable button.

On Microsoft Edge

(Microsoft Edge browser still does not have extensions settings. Now we only need to reset search engine and homepage to keep web browser hijacker away from the browser)

1. Rest the default search engine to remove browser hijacker

  • Select More (…) on the address bar, then Settings
  • Click View advanced settings
  • Click <Add new> under “Search in the address bar with”, then input the search engine you like
  • Now select the search engine you like and click Add as defaul

2. Rest the homepage on Microsoft Edge to remove redirect virus

  • Select More (…) on the address bar, then Settings
  • Under Open with, select A specific page or pages
  • select Custom to enter the URL of page you want to set as homepage

Step-3. Uninstall all Potentially Unwanted Programs related malware and virus

1. Open Control Panel window.
Win 10 user Right-click on the Windows Start button and chooseControl Panel

Win 8 user Open the Settings Charm Bar by pressing Windows + I key on your keyboard , then click on the Control Panel option

Win 7 / Vista / XP user – Click on the Start button to open your Start Menu, then Click Control Panel

2. In Control Panel, click on Uninstall a program under the Programs category

3. In the Programs and Features window, click Installed On to display the latest programs, scroll through the list to seek and uninstall Malware and virus and other unwanted and unfamiliar programs that look suspicious.

Step-4 . Find and delete all registry files created by malware and virus

1. Call out the Run window by pressing Windows + R keys together, and then type regedit and hit Enter key :

2. Find out and remove all registry files related with malware and virus virus listed below:
(You may not be able to find out all files listed below as the virus keeps changing its files with name and path.)




HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain “Default_Page_URL”

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\[adware name]

Step-5. Install Plumbytes Anti-Malware to check all virus and threats

(Reminder: After the 4 steps above, the certain virus and malware are removed totally, but you have to checked if there are still leftover and other kinds of viruses or the problems will appear again. And you should also check whether the system runs well or any part is damaged with the manual removal guides, because not all the process and files related to the viruses are identifiable. )

1. Click the button below to download Plumbytes Anti-Malware

2. Double-click antimalwaresetup.exe to start the installation.

3.Run a system scan automatically to detect malware and virus related threats:

4. Click Remove Selected to get rid of malware and virus and all hidden viruses.

Congrats!The Windows OS is completely clean and all the viruses and malware are removed. Now you can start a safe journey on Internet. To deeply protect your Windows OS from being infected in the future, we recommend you to install OS secure pro: Regcure Pro, which is designed to guard computer in the daily operation. And click Regcure Pro to download safely.

                    Part-2 Guides to get rid of virus and malware from Mac OS manually

(including: adware, potential unwanted program, spyware, browser hijiacer, scam pop-up, trojan, ransomware, encryption scam, redirect virus, etc. )

(The Mac OS is complicate to operate if you want to change the deep settings. So we don’t recomnend you to remove viruses and malware manually. If you insist to do so, please install Mackeeper to check your PC and repair the bugs caused by viruses and malware. Or the system may be put in danger.)

Step-1. Find and delete malicious files related to virus and malware in “Library” : Finder >> Go >>Library

You may see the following files in Library:

/Library/Application Support/virus and malware/

~/Library/Internet Plug-Ins/virus and malware NPAPIPlugin.plugin



/System/Library/Frameworks/virus and malware.framework

2. Uninstall suspicious applications that may be connected with virus and malware: Finder >>Applications >> Move to Trash

Step-3. Delete suspicious extensions associated with virus and malware from Safari: Safari’ >> ‘Preferences’>> extensions >> select suspicious extensions and click Uninstall

Step-4 Install adwanced Mac Anti-malware tools: Mackeeper

1. Download and Install MacKeeper Lite by clicking the button below:

2. By running a scan with “Find & Fix ” function, MacKeeper will detect all junk files and system errors related with virus and malware and other infections, please click “Fix Items Safely” to solve all the problems completely.

“Continue Live Chat” will help you to get instant tech support from professional Mac experts, who will answer all your tech questions and help you fix your system problems.

Congrats!The Mac OS is completely clean and all viruses and malware are removed. Now you can start a safe journey on Internet.

Warning! If you do not have specilized knowledge to figure out all the virus and malware related steps, please don’t take this steps, or you may cause a huge damage on the current system. We highly recommend all computer users to remove virus and malware with easy and safe tools. And we will provide you the optimal options here.




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